LEGAL & PRIVACY POLICY

 

GENERAL

Terms of Use and Accuracy of Information


PRIVACY POLICY

Privacy and Credit Information Policy


GENERAL VEHICLE TERMS

Hybrid Battery Parts Warranty


FINANCE TERMS

Responsible Lending, Dispute Resolution and Hardship


LEXUS CONNECTED SERVICES

Connected Services Privacy Policy
Connected Services Terms of Use
Lexus Connected App Terms of Use


PROMOTIONS

General
Prize Draws
Facebook and Instagram
Lexus Customer Experience Survey - Vehicle Purchase and Service Customers

 

 

TERMS OF USE AND ACCURACY OF INFORMATION
(Effective 1 January 2024)

1. Terms of Use

1.1 Definitions
The references to "we", "us" and "our" are references to Toyota New Zealand Limited, Toyota Financial Services Limited, and Aioi Nissay Dowa Insurance Company Ltd (trading as “Toyota Insurance”). References to "Dealers" or "your Dealer" are references to Authorised Lexus Dealers. Please note that “Lexus” is a brand and division of Toyota New Zealand Limited.

1.2 Acceptance of these terms of use
By using this website, you accept these Terms of Use and are bound by them. If you do not accept these Terms of Use, you should not use this website.

Additional terms may apply to specific goods or services, or online tools or functions provided through or on this website. Where we indicate on this website that additional terms apply, you must read these Terms of Use in conjunction with those additional terms.  If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless we expressly tell you otherwise).

1.3 Amendments to these terms of use
We may amend these Terms of Use in whole or in part from time to time.  Amendments will be effective immediately when we post the amended Terms of Use on this website.  You are responsible for ensuring you are familiar with the latest Terms of Use.  By continuing to use this website, you agree to be bound by the Terms of Use as amended (whether or not you have received any amendments).

1.4 Intellectual property rights in website
We (and our licensors or suppliers, as the case may be) own all intellectual property rights in this website, including all of the content of this website (such as text, graphics, logos, icons and sound recordings) and all software code underlying and forming part of this website.

1.5 Acceptable Use
You may not without our prior written permission, in any form or by any means:

  • adapt, reproduce, copy, store, distribute (except by using the 'share' function), print, display, perform, publish or create adaptations from any part of this website (including the content of this website); or
  • commercialise, copy, or on-sell any information, or materials obtained from any part of this website (including the content of this website).

You agree to use this website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of this website.  Without limiting this, in particular, you agree not to:

  • damage or harm this website, or any underlying or connected network or system;
  • use a harvesting bot, robot, spider, scraper, or other unauthorised automated means to access this website or content featured on it for any purpose;
  • introduce any viruses, content or code to this website which is technologically harmful;
  • use this website to do anything unlawful, misleading, malicious, or discriminatory;
  • do anything that could disable, overburden, or impair the proper working of this website, such as a denial of service attack; or
  • facilitate or encourage any violations of these Terms of Use.

1.6 Indemnity
You agree to indemnify and keep indemnified us from and against all actions, claims, costs (including legal costs and expenses), losses, proceedings, damages, liabilities, or demands suffered or incurred by us to any person arising out of or in connection with your failure to comply with these Terms of Use.

1.7 Legal Disclaimer
Except as required by law, neither we nor our Dealers will be liable in any way whatsoever to any person for any cause of action arising directly or indirectly out of the information contained in this website or these Terms of Use. Further, we and our Dealers are not bound in any way to offer, make available or provide any of the goods or services referred to in this website.

1.8 Governing Law
This website and these Terms of Use is governed by the laws of New Zealand.  When you access this website, you submit to the exclusive jurisdiction of the New Zealand courts.

2. Accuracy of Information
The material contained in this website is intended for general information purposes only. Every effort has been made to ensure that the information on this site is correct and up to date, however, Toyota New Zealand Limited does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this site and its contents. The accuracy of the information provided in this website, some models, specification, colours, accessories or pricing is subject to change at any time without notice. Please contact your Dealer for further information and confirmation.

The colours on this web site may differ from actual colours due to variations in the electronic rendering process. Also, the images and content of this website may have been sourced globally and may differ to New Zealand specifications.

Toyota New Zealand Limited does not accept any liability for the accuracy or content of information on this website that belongs to third parties; nor for the accuracy or content of any third-party website that you may access via a hyperlink from this site.

Links to other websites should not be taken as endorsement of those sites or products offered on those sites. This includes websites that may host Lexus content (e.g., video files on YouTube). Toyota New Zealand Limited does not endorse advertising, related material, or other content you may view on such sites while accessing Lexus content.

When visiting other websites, please refer to the conditions of use and copyright policies of those sites.

2.1 Price
Prices and specifications are subject to change without notice. Please contact your Dealer for confirmation.

“RSP” means Recommended Sale Price and is a special offer price, for a limited time. The recommended sale prices are recommended only and there is no obligation for us or our dealers to comply with the recommendation. When on-road costs are applicable, these are specified as additional to the prices shown.

“RRP” means Recommended Retail Price. It is a recommendation only and there is no obligation on Toyota New Zealand Limited nor Dealers to comply with the recommendation.

“MRP” means Maximum Retail Price. It is the maximum price at which goods and services may be resupplied.

Vehicle accessory prices shown are inclusive of estimated fitting costs unless otherwise specified. The estimated fitted price is based on factory fitment at time of order. The estimated price assumes a recommended selling price for the accessory plus an estimate for the labour required to implement the fitting. Actual Dealer fitted prices may vary from the prices stated. Some Lexus Genuine Accessories are not available for all models/grades. Accessories may require painting to match vehicle body colour. Tyre purchase and fitment are not included in the accessory wheel purchase price.

2.2 Fuel Consumption & Battery Range
Fuel/energy consumption, emission, annual fuel cost, and driving range figures are based on laboratory tests under controlled conditions. Some WLTP figures are based on converted NEDC test results and are for comparison purposes only. Actual results will vary depending on factors such as vehicle usage and operating conditions. You should not expect that the fuel/energy consumption, emission and driving range figures will be achieved in real world driving conditions. The specification listed is on a provisional basis and therefore may be subject to change.

PRIVACY AND CREDIT INFORMATION POLICY
(Effective 1 March 2023)

1.   Who are we?
In this policy the “Lexus Group” (or “we” or “us”) is:

  • Toyota New Zealand Limited (“Lexus NZ”);
  • Toyota Finance New Zealand Limited (“Lexus Finance”); and
  • Aioi Nissay Dowa Management New Zealand to the extent that it offers and administers Lexus Motor Vehicle Insurance (“Lexus Insurance”) for and on behalf of Aioi Nissay Dowa Insurance Company, Limited.

Please note that “Lexus” is a brand and division of Toyota New Zealand Limited.

We understand that your personal information and credit information (“information”) is important to you and we value your trust. This policy sets out how the Lexus Group handles your information. It also includes how we handle information collected from third parties, such as your credit report through the credit reporting system if you obtain finance with us.

We are bound by the Privacy Act 2020 (“Privacy Act”) and all supporting regulations.

The Lexus Group is part of the Lexus Network, which includes:

  • Lexus NZ;
  • Lexus Finance;
  • Lexus Insurance; and
  • Authorised Lexus Dealers in New Zealand.

The Lexus Group collects and shares with other members of the Lexus Network your personal information so that Lexus Network can provide you with an integrated Lexus guest experience including allowing you to be known across the Network regardless of which Lexus entity you choose to deal with and to provide you with products, services, information and assistance, respond to your enquiries and help keep your information up to date. Your information may be disclosed to Lexus Network service providers in New Zealand and overseas for these purposes. Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.

2.   What information do we collect and hold?
The kinds of information that we collect and hold about you will depend on the nature of your dealings with us.

Information we collect about you: We may collect and hold information about you including:

  • Contact information and identification such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver’s licence details;
  • Payment details (such as account or credit card details) and payment-related information in connection with your purchase of our products and/or services;
  • Vehicle and servicing details including vehicle registration, vehicle purchase details, name of your selling or servicing Lexus Dealer, service appointment bookings, vehicle service and repair history (including in relation to Lexus Service Advantage, warranty, repairs and recalls, if applicable), and data collected as a result on-board vehicle telematics;
  • Finance details such as financial, insurance or credit information, marital status, employment details and history; and
  • Information collected from marketing campaigns, product research, customer surveys, your interactions with us including via social media, or publicly available information that you post or publish.

If you do not wish to provide particular information, we may not be able to respond to your query, provide you with our products and services or assess your application for a product or service.

Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, race, ethnic origin and religious beliefs.

Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Policy so they are aware that you have provided their information to us and that they can read this Policy to understand how their information will be handled.

3.   Information we collect automatically
Whenever you visit or interact with a Lexus Group website or other online platform of ours (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies (data files placed on a Device when it is used to visit a Platform) may be used to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. We or our third-party vendors may place cookies on your Device for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).

To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly or fully because we may not be able to recognise and associate you with your Lexus account(s). In addition, the offers we provide may not be as relevant to you or tailored to your interests.

Remarketing: We use Google Adwords Remarketing to advertise our products and services online. Third party vendors, including Google, use cookies to display relevant ads based on your past visits to our website(s). Google Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. We respect your privacy and any data collected will be used in accordance with this privacy policy, Google's privacy policy or the privacy policy of other remarketing services that we may use.

If you do not wish to participate in our Google Adwords Remarketing, you can opt out by visiting Google's Ads Preference Manager. You can also opt out of any third party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

4.   How do we collect your information?
We may collect information in a variety of ways, including directly from you, for example:

  • When you complete a form to order a vehicle, parts or accessories, book your vehicle for servicing, apply for credit or make a general enquiry about our products and services;
  • When you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;
  • When you use data-collecting devices, products or systems; or
  • When you participate in our surveys, competitions, promotions, events, sponsorships or other activities.
  • When you make enquiries, purchase and/or renew your insurance with Lexus Insurance

We also collect personal information about vehicle owners from the Motor Vehicle Register, in accordance with our authorisation to access the Motor Vehicle Register for specified purposes under section 241 of the Land Transport Act 1998.

We may obtain the name and address of vehicle owners from Waka Kotahi's Motor Vehicle Register to:

  • To confirm the vendor is the registered person of a motor vehicle that the Motor Vehicle Trader is proposing to purchase.
  • To assist in verifying that a change of registered person has been completed correctly for transaction in which the Motor Vehicle Trader is the purchaser or seller.
  • In the case of Wholesalers only, where a motor vehicle is the subject of a safety recall listed in the safety recalls portal, to contact the registered person to advise them of any required actions in relation to the vehicle’s safe operation.
  • Where a motor vehicle has been involved in an incident resulting in damage or loss to the insurer’s client, to contact the registered person of that motor vehicle to resolve any financial matters arising out of the incident.
  • When assessing an application to provide an insurance policy in relation to a motor vehicle, to ensure the applicant is the registered person of that motor vehicle.
  • When verifying entitlement to make a claim or receive a payment under an insurance policy that applies to a motor vehicle, to ensure the registered person of that vehicle is the person to which that insurance policy applies.
  • When assessing an application to provide finance in relation to a vehicle, to confirm the person registered to that vehicle is the same person to which finance is being proposed to be provided to.
  • Where the Registered Financial Services Provider has an existing security interest on the Personal Properties Securities Register (PPSR) or similar security interest for a vehicle, to confirm the registered person of that vehicle is the person to whom the Registered Financial Services Provider has provided finance for in relation to that vehicle.
  • Service campaigns for software updates to vehicle’s safety assist and autonomous systems and for upgrades to engine management systems for improvement environmental performance.
  • Verify ownership for warranty, customer support and/or other purposes.
  • Provide customer support to queries regarding privately imported vehicles of which information is not available by other means.
  • Confirming ownership of a vehicle (to validate that new stock has not been registered without advice given to the distributor).
  • Sales auditing including dealer demonstrators where vehicles must be retained for a set period prior to any change of ownership.
  • Verifying customer and vehicle ownership details before supply of security related information.
  • Warranty and extra care contract expiry reminders so customers can be made aware and offered a new product.

Any person can notify the Registrar that they do not wish to have their name(s) and address(es) made available under an authorisation.

For more information, read the ‘Authorised Access to Certain Names and Addresses Held on the Motor Vehicle Register’ Gazette notices dated 3 July 2018 and 21 September 2022.

We may collect information from organisations within the Lexus Network, such as our authorised Lexus Dealers, if you interact with or purchase products or services from that Dealer.

Sometimes, we may collect your information from third parties such as:

  • Providers of data-collecting devices, products or systems that you use;
  • Your accountant for the purposes of assessing a credit application;
  • Where an individual is an officer of a company that has applied for credit, we may collect information about the officer from public records or from other officers of the company who arranged that company's credit application;
  • When named as a personal referee by you, we collect that personal referee's personal information from the written credit application form;
  • Another credit provider where you have or had a credit account;
  • The Credit Reporting Body (“CRB”) where we obtain your credit report;
  • Your insurer or broker;
  • Contractors performing a service or function on our behalf;
  • Regulatory authorities;
  • Marketing agencies and similar lists which are legally acquired by us; and
  • Any other parties you refer us to or who refer us to you.

5.   What are the purposes for which we collect, hold, use and disclose your information?
The Lexus Group collects, holds, uses and discloses your information for a variety of purposes including:

  • To provide you with an integrated Lexus experience;
  • Any purpose which we notify you about when we collect your information or to which you have provided your consent;
  • Considering and assessing your application for a product or service;
  • Providing a Lexus product or service to you (including via our authorised Lexus Dealers, agents and/or contractors where applicable);
  • Providing customer assistance and support such as vehicle service reminders, recalls and assisting with warranty claims;
  • Responding to your enquiries, concerns or complaints;
  • Administering and managing our relationship with you, including by verifying your identity in order to provide a requested service;
  • Informing you about products, services, special offers and/or events from the Lexus Network. For more on Direct Marketing, see section 6 below;
  • Improving your customer experience and our marketing, including through data analytics, product planning, product development and research;
  • Protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists;
  • Complying with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal; and
  • Assessing and considering your application (if applicable) as a prospective job applicant, dealer/franchisee or contractor.

We may publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.

6.   Marketing communications

Marketing communications
The Lexus Network (or any of the entities which make up the Lexus Network including their agents and contractors if any acting on their behalf) may send you marketing communications to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with Lexus Dealers or other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Your consent to receive marketing communications from the Lexus Network in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise.

If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

How to unsubscribe from marketing communications
If you do not wish to receive any marketing communications from Lexus NZ, Lexus Finance, or Lexus Insurance about their products, services or activities you can utilise the "unsubscribe" function in the electronic communications from them. For emails, this is usually in the form of an unsubscribe button at the bottom of emails or instructions to "reply to this email". We may send you an email confirming that we have unsubscribed you as well as an email asking why you have unsubscribed (for example, an exit survey). Any such emails will be sent within 5 days after you have unsubscribed.

You are also welcome to let Lexus NZ, Lexus Finance, or Lexus Insurance know using the contact details provided in section 13 “Contacting us” below that you no longer wish to receive any marketing communications from that organisation. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it. If we need to contact you for these reasons, we will do so within 5 days after you have let us know that you no longer wish to receive any marketing communications from Lexus NZ, Lexus Finance, or Lexus Insurance.

Please note that the organisations comprising the Lexus Network (including Authorised Lexus Dealers) are separate organisations. If you do not wish to receive marketing communications and surveys from another member of the Lexus Network, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by the organisation. Unsubscribing from marketing communications from a member of the Lexus Network will not unsubscribe you from marketing communications from another member of the Lexus Network.

As mentioned, Lexus is a separate brand and division of Toyota New Zealand Limited. If you do not wish to receive any marketing communications about Toyota, please go to the Toyota Group's Privacy and Credit Information Policy. Please note that, unless otherwise stated, unsubscribing from a member of the Lexus Network's marketing communications will not unsubscribe you from Toyota marketing communications.

7.   Who do we disclose your information to?
We may share your information within the Lexus Network in order to provide an integrated Lexus guest experience across our Network.

Your vehicle logbook data, and service and repair history (including in relation to warranty and recalls, if applicable) may be made available to subsequent owners (if any) of your vehicle. We do not disclose any personally identifying information about you to subsequent owners of your vehicle.

We may disclose your information to others including:

  • The Lexus Group’s related bodies corporate (including our parent company Toyota Motor Corporation in Japan);
  • Other credit providers to assess your application with Lexus Finance or manage your credit;
  • A guarantor, if a finance arrangement is guaranteed;
  • Our agents or contractors who perform a particular function or service on our behalf;
  • Government and law enforcement agencies, bodies and regulators, or a dispute resolution body of which we are a member (for example, the Insurance and Financial Services Ombudsman), if we are required to disclose your information to such authorities; or
  • Your employer or former employer (for example, to conduct a reference check for potential employment or finance applications).

Examples of our third-party agents or contractors include:

  • Mailing houses;
  • Printers;
  • Organisations that assist us to conduct promotions or market research;
  • Customer support providers;
  • Information technology service providers;
  • Debt collection agencies; and
  • Accountants, lawyers and other professional advisors.

We may also disclose your information to third parties where required or authorised by or under law.

We will not sell, pass on, or share any information you provide to us with any third parties that are not part of the Lexus Network.

8.   Credit reporting
In this section 8, references to “we”, “us” or “our” refer to Lexus Finance only. Lexus Finance participates in the comprehensive credit reporting system to make better and more informed decisions about providing credit to our customers. When you apply for credit with Lexus Finance, or propose to be a guarantor, we may request a credit report about you from a CRB. Credit reports contain information about your credit history that will help us assess your credit worthiness and your ability to repay credit.

What credit information and credit eligibility information do we collect and hold?
The credit information we collect and hold includes your identification details, the type of credit you hold, the amount of credit borrowed, the terms and conditions of your credit, when your credit was opened or closed, whether or not you have met your repayment obligations under your loan contract and loan contracts with other credit providers, and information about your credit worthiness. The credit eligibility information we collect and hold includes credit reports obtained from a CRB and our own rating or score which help us to assess your creditworthiness.

What do we do with credit information and credit eligibility information?
We collect, hold, use and disclose credit information and credit eligibility information about you for purposes which include:

  • Confirming your identity;
  • Assessing your consumer or commercial credit or guarantor application;
  • Managing your account and collecting any overdue payments;
  • Helping you avoid defaulting on your loan;
  • Complying with any relevant laws and regulations.

We will use the information obtained from a CRB, and combine it with information we already hold about you, to calculate our own rating or score to help us assess your creditworthiness.

We may also disclose to the CRB if you have not met the payment obligations under your loan contract or if you have committed a serious credit infringement (for example fraud). Some of the information we disclose to a CRB may be included in your credit report and provided to other credit providers to help them assess your creditworthiness.

What are your rights?
You have the right to ask a CRB not to use your information for the purpose of pre-screening or direct marketing by a credit provider. You can ask them not to use or disclose this information for a period of time if you reasonably believe that you have been, or are likely to be, a victim of fraud.

9.   Holding and protecting your information
We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

  • External and internal premises security;
  • Restricting access to your information only to personnel who need it to perform their functions;
  • Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
  • Maintaining physical security over paper records.

10.   Disclosing your information overseas
We may disclose your information to organisations located overseas. These include:

  • Our related companies in Japan and elsewhere in the world; or
  • Our service providers that are located or hold data overseas including in the USA, Australia, Singapore, the UK and Sweden.

Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.

11.   Accessing and correcting your information
You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy. Please note that the organisations comprising the Lexus Network (that is, each of Lexus NZ, Lexus Finance, Lexus Insurance, and each authorised Lexus Dealer) are separate organisations, and each organisation may hold different information about you (if any).

Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner.

We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

12.   Resolving concerns
If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out at the bottom of this policy.

We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. This may include consulting with the CRB or other credit providers if the complaint relates to your credit information. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with Office of the Privacy Commissioner, calling 0800 803 909 or using the online complaint form. If your complaint relates to your finance with us you may access the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.

13.   Contacting us
If your enquiry relates to Lexus New Zealand (Lexus vehicles, parts, accessories), you can contact Lexus New Zealand by:

If your enquiry relates to Lexus Finance (Lexus Finance and Roadside Assist), you can contact Lexus Finance by:

If your enquiry relates to Lexus Insurance, you can contact Lexus Insurance by:

14.   Amendments
We may change this Privacy Policy at any time by publishing the amended version on our website.

HYBRID BATTERY PARTS WARRANTY TERMS AND CONDITIONS
(Effective 14 May 2025)

1.   The Hybrid High Voltage Battery Warranty (the Warranty) comes standard with Lexus Genuine Hybrid High Voltage Batteries (‘Hybrid Battery’) fitted as a replacement part due to a failure of a previously fitted Hybrid Battery.

2.   The Warranty provides 5 years/100,000 km* from the date of sale of coverage against failure of the Hybrid Battery due to a manufacturing or assembly defect.

3.   The Warranty is only valid on Hybrid Batteries purchased from an Authorised Lexus Dealer and fitted to the vehicle by an Authorised Lexus Dealer or Service Agent, or an appropriately trained technician in a Trade Garage. A copy of the invoice from an Authorised Lexus Dealer, Service Agent or Trade Garage for the purchase and installation of the genuine battery is required to make a warranty claim.

4.   To maintain the Warranty vehicles must be serviced in accordance to Lexus’s recommended service schedule, using Lexus Genuine parts and approved fluids.

5.   All Warranty repairs must be carried out by an Authorised Lexus Dealer or Service Agent.

6.   Evidence of the fault with the Hybrid Battery must be determined by the Authorised Lexus Dealer in the way of a diagnostic check.

7.   Natural Hybrid Battery capacity degradation is not covered by the Warranty.

8.   The Warranty is only valid if the Hybrid Battery is used for its intended purpose, as designed by Lexus.

9.   The Warranty is not the same as the Lexus Certified Hybrid Battery Warranty which has separate terms and conditions which can be found here.

*Whichever occurs first under normal operating conditions.

RESPONSIBLE LENDING, DISPUTE RESOLUTION AND HARDSHIP 
(Effective 1 March 2023)

1.   Responsible Lending
Toyota Finance New Zealand Limited (“Lexus Finance”) complies with the Credit Contracts and Consumer Finance Act 2003, Credit Contracts and Consumer Finance Regulation 2004 and exercises the care, diligence, and skill of a responsible lender.

The Responsible Borrowing Code sets out the guidelines for anyone taking out a loan and sets out the minimum.

The Responsible Lending Code out the requirements a lender must follow.

In addition, Lexus Finance is member of the Financial Services Federation and takes it obligations as responsible lender seriously complying with all legislative requirements.

Unregulated financial advice
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any consumer credit contract or relevant insurance contract products are not regulated financial advice.

This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.

2.   Dispute Resolution
If you have a Finance or Insurance complaint, you'll be pleased to know a Lexus Finance customer service manager is ready to assist.

Please complete the General Enquiry form and we'll be back in touch as soon as possible. Or to talk to us right now, simply call 0508 468 696.

If you don’t get a satisfactory resolution from us, then you can take your complaint to the Insurance and Financial Services Ombudsman scheme.  This is free independent dispute resolution scheme and can be contacted at:

Toyota Finance New Zealand Limited is registered under the Financial Services Providers (Registration and Disputes Resolution) Act 2008 under registration number FSP27861 and is a member of the above disputes resolution scheme.

3.   Hardship

Unforeseen Hardship
If you are having trouble making your loan repayments or experiencing hardship Lexus Finance may be able to help.

We know that unforeseen events can happen in life and cause financial difficulties. These include injury, illness, changes to your regular income, a relationship breakdown, or the death of a spouse or partner.

If you find yourself struggling to meet your repayments because of a change in circumstances outside of your control, make sure you talk to us as soon as possible, simply call 0508 468 696. You can also complete the General Enquiry form and mention that you are experiencing hardship.

You can make a hardship application in writing at any time. You must bring your payments up to date before applying for hardship if you have:

  • Been in default for 2 months or more
  • Been in default for two weeks or more after receiving a repossession warning notice
  • Not made four or more consecutive debt repayments on their due dates

We will work with you to understand how your change in circumstances is influencing your financial position and what can be done to assist you. We might be able to offer some assistance to help you cope with your financial difficulties. Assistance is determined on a case-by-case basis and could include reducing your repayments for a period of time and/or a term extension. Please note that both of these options will increase the overall cost of your loan.

Financial Mentoring
If you have concerns about your finances, you can get free and confidential advice from an independent service, MoneyTalks which is funded by the Ministry of Social Development. You can contact MoneyTalks via:

www.sorted.org.nz is another helpful website.

LEXUS CONNECTED SERVICES PRIVACY POLICY
(Effective 1 June 2026)

Our intention is to provide our customers with the highest level of transparency, peace of mind and confidentiality in data privacy at all times. In doing so we endeavour to further the trust and reliability associated with Lexus through responsible data governance while enhancing products, services and experiences for our customers.

Lexus is a brand and division of Toyota New Zealand Limited. Where Lexus New Zealand (or Lexus NZ) is referenced, it means Toyota New Zealand Limited.

1.  Background

1.1  Connected Services are a suite of services provided by Lexus New Zealand (we, us, our) in relation to certain Lexus vehicles that are fitted with a Data Communication Module (DCM).  

1.2  A DCM is a modem with a built-in SIM fitted to the vehicle. Connected Services use information collected from the vehicle and transmitted through the DCM to provide services to enhance the safety and security of the vehicle and provide additional convenience and a better ownership experience (Connected Services). To confirm if your vehicle is fitted with Connected Services functionality, please refer to your Owner’s Manual or view a list of compatible vehicles at www.lexus.co.nz/connected.

1.3  If your vehicle is fitted with Connected Services functionality (and a prior owner of the vehicle has not previously deactivated the Connected Services) your vehicle will collect and transmit vehicle data for Connected Services via the DCM fitted to your vehicle.

1.4  Connected Services fall within one of the following categories:

  1. Safety and Security Connected Services; and
  2. Lexus Connected App (Lexus Connected) Connected Services.

1.5  When we use the term “personal information", we are using the term as it is defined in the Privacy Act 2020 (Privacy Act). Under the Privacy Act, "personal information" means information about an identifiable individual.

1.6  We understand that your personal information is important to you and we value your trust. This Connected Services Privacy Policy sets out how we handle and use the information that we collect about you and your vehicle through the Connected Services.  We also explain when we will disclose your personal information to other members of the Lexus Network, including Toyota Motor North America Inc, Toyota Motor Corporation Australia (TMCA), and Toyota Motor Corporation, and Authorised Lexus Dealers so that those entities are able to support us to provide the Connected Services. 

1.7  How we collect, use and disclose other personal information that you give us about yourself and your vehicle is covered in our general Privacy Policy.

1.8  We may also collect and receive information about your vehicle from third party sources, including government agencies such as Waka Kotahi NZ Transport Agency, for the purposes of administering Connected Services, including confirming vehicle status (for example, whether a vehicle is registered, deregistered, or has a cancelled registration).

2.  Safety and Security Connected Services

2.1  Description of the Safety and Security Connected Services

Automatic Collision Notification (ACN) is triggered when the vehicle detects a serious collision, or during an Emergency Driving Stop System event. SOS Emergency Call (SOS) assistance is triggered by pressing the SOS button in the vehicle. As set out in the Terms of Use, the functionality of the Safety and Security Connected Services depends on a range of factors, such as whether you or a prior owner has deactivated the Safety and Security Connected Services, GPS signal strength, and New Zealand mobile network coverage.

When the ACN or SOS is triggered, the vehicle calls our Emergency Call Centre. Our Emergency Call Centre is operated by our agent (Intelematics Australia Pty Ltd (IAU)) which is based in Australia. A call centre agent can speak directly with vehicle occupants and may contact emergency services to help vehicle occupants or other road users. Each call will be recorded.

Unless the Connected Services have been deactivated (as set out below), we may track your vehicle though the Stolen Vehicle Tracking (SVT) Connected Service feature if we receive a request for that information from an enforcement agency (such as Police). Importantly, we will only undertake that tracking and disclose the location of your vehicle to the requesting enforcement agency if, as set out in Privacy Principle 11 of the Privacy Act:

  1. we are legally required to do so by law (for example, as a result of a warrant), or
  2. we have reasonable grounds to believe that the disclosure is necessary to:
  1. prevent or lessen a serious threat to health or safety of the public or an individual.
  2. prevent, detect, or investigate an offence.

2.2  ACN and SOS

Collection of personal information

If the ACN or SOS Connected Services are triggered, we may receive a data pack about your vehicle.  That will include:

  1. VIN, make, model, year, fuel type
  2. velocity and direction of travel
  3. location (latitude/longitude) at the time of incident and 10 minutes prior at 30 second intervals (if available)
  4. incident details such as first and second impacts, airbag deployment, seatbelts engaged, occupant detection, rollover detection, and ignition status
  5. cell tower information.

We may also talk to the vehicle occupants.  During the call, we may collect the following information:

  1. information requested by us during the call, being:
  1. safety and injuries of vehicle occupants nature of incident
  2. environmental factors, such as whether flames are visible 
  1. any other information that you disclose during those calls (e.g. information about an injury suffered during a crash, the name of the person talking to us, or sounds of any occupants in a state of distress).

If necessary, we may connect New Zealand Emergency Services to the call (such as Police, Ambulance or the Fire Service) and share with them some of the information that we have collected during our call with the vehicle and other information about the vehicle.  In that situation, we will also collect and hold everything that an occupant of the vehicle says to Emergency Services during the call. 

Why we are collecting that personal information

The personal information we collect in connection with the ACN and SOS Connected Services is for the purpose of providing those Safety and Security Connected Services:

  1. to the occupants of the vehicle when the ACN or SOS has been triggered (ie, if the airbags in your vehicle are deployed or the impact sensors are triggered or when the SOS button has been pressed)

  2. to help another vehicle or person who is not an occupant of the vehicle if you request such help when pushing the SOS button.

We will not use that information for any other purpose unless required by law, or to resolve an issue raised regarding an accident or incident to which the call related. 

How we will store and hold that information

The voice recordings from each SOS and ACN call, and case notes prepared by our Emergency Call Centre, are held by us and securely stored in IAU's Genesys PureCloud under a unique CTI Connection ID.  This information will be held for seven years unless you send us a request for those records to be deleted.

In limited circumstances that information may also be stored on our internal databases (for example, if you have asked for a copy of that information).  

2.3  Deactivation and reactivation by registered person

If you are the person registered in the Motor Vehicle Register in respect of a vehicle, you can ask us to deactivate the vehicle's Connected Services (including the ACN and SOS Connected Services). 

To do so, you must complete a Lexus Connected Services Deactivation Acknowledgement Form, which is available on request from any Authorised Lexus Dealer.  Once you have signed the form, the relevant Authorised Lexus Dealer will provide your request to us, and we will action your request.

By deactivating the Connected Services you accept that we cannot help you in an emergency or if your vehicle is stolen, and that none of the Connected Services will be operational. 

If Connected Services have been deactivated in the vehicle, the person registered in the Motor Vehicle Register for the vehicle can ask us to reactivate the Connected Services by completing a Lexus Connected Services Reactivation Acknowledgement Form, which will be available on request from any Authorised Lexus Dealer.

We may also suspend or deactivate Connected Services (including the DCM) where we reasonably consider that the vehicle is no longer registered, has had its registration cancelled, has been written off, destroyed, or is otherwise not legally permitted to be operated on New Zealand roads. This may occur without a request from the registered person.

3.  Lexus Connected App

Collection of personal information when setting up Lexus Connected

When you register for the Lexus Connected, we collect some basic information from you. This includes your:

  1. name
  2. email address
  3. mobile number

We will also collect:

  1. information about any subscriptions that you have signed up to
  2. your vehicle’s VIN if you choose to provide it.

If you are invited to use Lexus Connected as a guest driver (for example, if the vehicle owner wants to share remote access with you), you will need to register for Lexus Connected, and provide the same details as described above before you can be added as a guest driver.

If you choose to use Siri voice commands with Lexus Connected, you will be prompted to record approximately four phrases on your device. We do not store these recordings, but we do keep a log when a voice command triggers an action, such as locking or unlocking the vehicle.

When you use the Connected Services through Lexus Connected you will see information about your vehicle in Lexus Connected.  While we keep a log of when each Connected Service feature via Lexus Connected has been used, we do not have access to or store the actual vehicle information you can see in the App when using those Connected Service features.  For example, if you use location services in Lexus Connected to find out where your vehicle has been parked, our system will keep a log that you have used the location service, but we will not receive any information about the location of your vehicle. 

We may also collect your personal information when you provide feedback through Lexus Connected.

Why we are collecting that personal information

The purpose of collecting this information is to:

  1. to set up your account in Lexus Connected
  2. enable you to use the Connected Services features (other than the SOS and ACN)
  3. help you manage your subscriptions
  4. confirm any changes via email that you have made in the App (those emails may be sent from an @lexus.com.au email address)
  5. manage guest driver
  6. enable you to see information about your vehicle.  In particular, once you are signed in, and have connected your vehicle by entering your VIN you will be able to see information about your vehicle, such as:
  1. approximate driving range (distance to empty)
  2. fuel level or battery state of charge (for PHEV or BEV vehicles)
  3. odometer reading
  4. whether the windows, doors, boot, bonnet, and moonroof are open or closed
  5. whether the doors are locked or unlocked
  6. the last known location of the vehicle (note: the App does not track your vehicle in real time - the location is updated on each ignition cycle).

Collection of personal information through SVT

If you have reported that a vehicle is stolen to the Police and you have an active subscription that includes SVT in respect of that vehicle in Lexus Connected, you may call our Emergency Call Centre to assist with finding your vehicle.  During the call, we will collect your name, your contact number, your vehicle registration number, VIN, and the Police reference number you received when reporting the vehicle as stolen to the Police.

If tracking is successful, we will disclose to the Police that you have requested the vehicle to be tracked, your Police reference number, and the location of the vehicle if the tracking has been successful.  The Police will then be responsible for contacting you regarding your vehicle, and determining when the tracking can stop. 

Why we are collecting that personal information

The personal information we collect in connection with the SVT Connected Service feature following a request from you is to ensure that the vehicle has been reported to the Police, and to assist the Police (on your request) to locate your vehicle and return it to the correct individual, generally the registered owner.

We will not provide the vehicle’s location to you during the time that we are actively tracking the vehicle via SVT.  Many of the Connected Service features, including the location services features, are locked during SVT and can only be unlocked by entering the vehicle’s odometer reading once the vehicle is back in your possession.

How we will store and hold that information

The name of the person who initiated tracking, notes taken by our Emergency Call Centre, a record of the call, and the vehicle location if retrieved will be held by our Emergency Call Centre on IAU’s Amazon Web Services. 

This information will be held for seven years unless you send us a request for those records to be deleted.

Access and disclosure of your personal information

Disclosure to entities that are part of the Lexus Network

In order to provide the Connected Services to you, we may disclose your personal information to the following entities that are part of the Lexus Network. 

  1. Toyota Motor North America Inc (TMNA) - 6565 Headquarters Drive, Plano, TX 75024
  1. TMNA will hold your personal information in an Admin Portal, which it has developed to hold information relating to Lexus Connected.  This is information that links you to the vehicle (via the VIN) and the Lexus Connected Services.
  2. TMNA may use and access your personal information for the purpose of supporting the operation or development of the Admin Portal, help improve the Connected Services features, and resolve any issues regarding the delivery of Connected Services.
  3. TMNA will not disclose your personal information to any third party unless required to do so by law.
  1. Toyota Motor Corporation Australia (TMCA) - 155 Bertie Street, Port Melbourne, VIC 3207
  1. TMCA may access your personal information in order to support Connected Services operations and their development, resolve issues and improve Connected Services and the Admin Portal.
  2. The Admin Portal will include information about our customers as well as TMCA's customers. TMCA is required to ensure that it does not access your personal information unless authorised to do so by us for the purpose of enabling us to resolve an identified issue so that we can provide you with the Connected Services.
  3. TMCA will access, hold and securely store any feedback that you provide through Lexus Connected.  This information will include your name, phone number, email address, information about your vehicle and subscriptions, and feedback.
  4. TMCA will not disclose your personal information to any third party unless required to do so by law.  
  1. Toyota Motor Corporation (TMC) - 1 Lexus-cho, Lexus city, Aichi, 471-8571, Japan, and Toyota Connected North America Inc (TCNA) - 5905 Legacy Dr Ste. 210, Plano, TX 75024
  1. TMC and TCNA may access your personal information in order to support Connected Services operations and their development, resolve issues and improve Connected Services.
  2. TMC and TCNA will not disclose your personal information to any third party unless required to do so by law.
  1. Authorised Lexus Dealers in New Zealand
  1. We may share your information with Authorised Lexus Dealers in New Zealand to provide you an integrated customer experience across the network, for example where you ask an Authorised Lexus Dealer to service your vehicle, or we ask an Authorised Lexus Dealer to check if a vehicle has had the Safety and Security Service Features deactivated.
  2. Personal Information that an Authorised Lexus Dealer collects and holds about you will be handled in accordance with the privacy policies of those Authorised Lexus Dealers that deal with you (as applicable).
  1. Other companies in the Lexus Network, but only to the extent that such disclosure is essential to enable us to deliver the Connected Services to you, or you have authorised us to disclose your personal information to that company. 

TMNA and TMCA, as well as some other companies in the Lexus Network are located overseas. We have taken all reasonable steps to ensure that there are comparable safeguards and restrictions regarding their use, disclosure and security as those that are in the Privacy Act.  

Other Disclosure

For the purposes described above, we may also disclose your personal information to our information technology service providers (such as KDDI Aisin and TomTom) and our lawyers and other professional advisors.

In certain circumstances we may be permitted, required, or authorised by law (including under an order of a court or tribunal, and including to law enforcement bodies under a search warrant, production order, or other statutory power) to disclose information about you or your vehicle to an enforcement agency (such as Police). Any such disclosures will be handled by us in accordance with all applicable laws.

Other than identified above, we do not disclose information about your use of Connected Services to anyone else unless you ask us to do so. We will not sell, pass on, or share any information you provide to us with any third parties.

Use of Your Personal Information

We may use the information collected about the relevant vehicle from your use of Connected Services to assist us to develop our products and services. However, we will only use deidentified and aggregated information for that purpose.

We do not currently intend to use any of your personal information collected in connection with Lexus Connected for marketing purposes. However, in the future we may consider that it would be useful to use your personal information for marketing purposes. If, in the future, we decide to use information for marketing purposes, we will notify you before doing so.

This includes using vehicle status information (including registration status obtained from third parties) to determine eligibility for Connected Services, and to suspend or deactivate those services where appropriate.

Data Retention

We store, process, and retain your personal information only for as long as we require it for the purposes described in this Connected Services Privacy Policy. When we are aware that we no longer need your personal information for those purposes, we take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain your information for a longer period.

4.  Protecting Your Personal Information

We take all reasonable steps to protect your personal information from loss, misuse, interference, and from unauthorised access, modification, or disclosure, or other misuse. Some of the ways we protect your personal information include:

  1. utilising secure servers;
  2. restricting access to your information only to personnel who need it to perform their role;
  3. restricted physical access to data centres
  4. backup and disaster recovery processes
  5. de-identifying files (where possible)
  6. access monitoring, and logging
  7. utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls, encryption and anti-virus software as appropriate; and
  8. limiting the functionality of Connected Services to only those features you have chosen to receive.

Other Access – other App users connected to the relevant vehicle

To help you take steps to protect your personal information, you also need to be aware of the information that users of Lexus Connected, who are connected to a relevant vehicle, may be able to access.

If you have been given guest driver access to a connected vehicle in Lexus Connected, the primary account holder will be able to receive alerts regarding whether you have exceeded any speed limits, distance limits, area boundaries, curfew, or driving times set by the primary account holder.

Unless the location services have been turned off in the vehicle, information about the last known location of the vehicle (updated on each ignition cycle) will be accessible as follows:

  1. if you have not been given access as a guest driver in Lexus Connected, the primary account holder will be able to see the last known location of the vehicle; and
  2. if you have been granted access as a guest driver in Lexus Connected, the primary account holder will not be able to see the last known location of the vehicle.  However, the primary account holder will be able to see the last known location of the vehicle if they cancel your guest driver access to the vehicle in Lexus Connected.

5.  Your Responsibilities

You agree that you will obtain all necessary consents from the other person before supplying their personal information to us (including a parent or legal guardian’s permission for minors).

You also agree to ensure that each passenger or driver of your vehicle is aware of the relevant data collection, use, sharing and retention terms of this Connected Services Privacy Policy.  

We rely on the personal information that we hold about you for the purposes described above. Therefore, it is very important that the personal information we hold about you is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date.

To protect yours and others' privacy, we require you to:

  1. notify us of the sale or transfer of your connected Lexus vehicle
  2. remove your vehicle from Lexus Connected if you sell or transfer the vehicle or return a rented or shared vehicle for which you have connected to Lexus Connected
  3. notify us if you have purchased or acquired your connected Lexus vehicle outside of the Lexus Dealer network
  4. never share your Lexus Connected password.

For more information about your responsibilities, please see Terms of Use. 

If we are notified of a sale or transfer of the vehicle, we will take steps to ensure that the VIN of that vehicle is no longer connected with the previous owner in our Admin Portal. 

If you do not notify us of a sale, purchase, acquisition or transfer of a Connected Vehicle, we may continue to send communications, data about the vehicle, or Connected Service account information to the previous owner through the subscriber’s personal contact information on file with us or through Lexus Connected. 

If you have purchased a connected Lexus vehicle, we recommend that you contact us promptly to confirm that the vehicle is no longer linked with the previous owner's Lexus Connected application. If you do not do this, the previous owner may be able to see information about the vehicle that you are driving (including your last known location). 

If a vehicle is deregistered or its registration is cancelled, Connected Services may be suspended or deactivated automatically.

6.  Access to and Correction of Information

If you wish to request access to the personal information that we hold about you (including information held by our agent), or request for that information to be corrected, you can contact us by:

Access to your personal information may be refused in some circumstances as set out in the Privacy Act. If we deny or restrict your access to your personal information, we will write to you to let you know why. You may make a complaint about a refusal to the Office of the Privacy Commissioner.

If you have a general enquiry about Connected Services, you can contact us by:

You can contact us without identifying yourself or by using a pseudonym. However, if you do not identify yourself or provide your contact details, we may not be able to respond to your query. If you contact us on behalf of another person, we will require evidence of your authority to act on behalf of that other person.

7.  Resolving Concerns

If you believe that your privacy has been compromised, or if you feel that we may have breached the Privacy Act, you are entitled to make a complaint. Complaints can be made by contacting the person or department you were dealing with, or by contacting us using our contact details set out above.

We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it. We will try to resolve your complaint within 20 working days and write to you to explain the reasons for our decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with the Office of the Privacy Commissioner:

8.  Updating this Privacy Policy

We may change this Privacy Policy at any time by publishing the amended version on our website.

LEXUS CONNECTED SERVICES TERMS OF USE
(Effective 1 June 2026)

Lexus is a brand and division of Lexus New Zealand Limited. Where Lexus New Zealand (or Lexus NZ) is referenced, it means Toyota New Zealand Limited.

For a list of Connected Services currently being offered and information on how you can access and subscribe to those services please visit www.lexus.co.nz/connected. Further detail on the functionality of Connected Services can be found at www.lexus.co.nz/connected/faq.

Connected Services may be changed, added or removed from time to time. 

1.  Terms of Use

1.1  These Terms of Use apply to services, features, functionality, applications, and other services enabled through our connected services available in vehicles that have a factory installed data communication module (DCM) (the Connected Services).  These Terms of Use include the Lexus Connected App Terms of Use set out at the end of these Terms of Use, which also apply to the extent you choose to use the Lexus Connected application (Lexus Connected).  By using Connected Services, or Lexus Connected, you agree to these Terms of Use.

1.2  These Terms of Use also incorporate Lexus New Zealand’s (Lexus NZ) privacy policy from time to time, available at www.lexus.co.nz/en/miscellaneous/legal-privacy.html#PrivacyPolicy and the Connected Services Privacy Policy from time to time, available at www.lexus.co.nz/en/miscellaneous/legal-privacy.html#connected-services-privacy (together the Privacy Policy). If you provide or make available any personal information of a third party to Lexus NZ (including via Lexus Connected) you confirm that you have obtained the third party's consent to disclose their information to Lexus NZ for collection, use and transfer in accordance with the terms of the relevant Privacy Policy.  Your information may be collected, held, used and shared with other organisations in the wider group of Lexus companies and with third parties in accordance with the Privacy Policy. 

1.3  If you are the owner of the vehicle, it is your sole responsibility to make any of your passengers or drivers of the vehicle aware of the data collection, use, sharing and retention terms of the Privacy Policy and these Terms of Use.

2.  Changes to the Terms of Use

2.1  From time to time Lexus NZ may change these Terms of Use (including the Lexus Connected App Terms of Use) and when it does so it will update the terms on its website at [insert hyperlink to the page displaying these terms of use] and may notify you (for example by email).  If you are unhappy with the Terms of Use (or any changes to the Terms of Use) or wish to opt-out of receiving some or all of the Connected Services, you can cancel your use of Connected Services by:

  1. contacting a Lexus Dealer or Lexus Customer Care on 0800 869 682 or customercare@lexus.co.nz in relation to the Connected Services described as Safety and Security Connected Services in these Terms of Use; or
  2. cancelling your subscription to any other Connected Services through Lexus Connected; or
  3. in relation to Connected Services through Lexus Connected, ceasing to use and deleting Lexus Connected.

3.  Types of Connected Services

3.1  The Connected Services available to you will depend on the model of your vehicle.  Connected Services are made up of two main categories of Connected Services features:

  1. Safety and Security Connected Services features; and
  2. Lexus Connected Services features.

Safety and Security Connected Services

3.2  At a minimum, the Connected Services made available to you will include Automatic Collision Notification (ACN) and SOS Emergency Call (SOS).

3.3  ACN and SOS services use the DCM and other features within the vehicle to detect certain vehicle events as well as identifying the Global Positioning System (GPS) location of the vehicle.

3.4  In circumstances where the vehicle detects a collision event (such as deployment of an airbag or selected other collision events) and your ignition is on, the Lexus Emergency Call Centre (operated by a third-party service provider in Australia) is notified and is provided with data regarding your vehicle, including the GPS location and incident details such as airbag deployment and occupant detection, of your vehicle via telecommunication networks provided by Lexus NZ's third-party service providers.  This is the ACN service.

3.5  You can also contact the Lexus Emergency Call Centre for help directly by pressing the SOS button on your console when your ignition is on.  You should only do this in an emergency.  This is the SOS service.

3.6  The Lexus Emergency Call Centre will use reasonable efforts to contact appropriate emergency services (fire, police and/or ambulance) for help when either you press the SOS button, or when your vehicle activates the ACN as described above.  However, Lexus NZ cannot promise how quickly police, fire or ambulance or third-party service providers may respond.

3.7  ACN and SOS are driver assist features only. They are not a substitute for safe driving practices. These features will not be available if the vehicle is outside New Zealand, or if the DCM has been disabled. They are also dependent on 4G/5G enabled data DCM, GPS signal strength, mobile network coverage, emergency response centre capabilities and other factors outside Lexus’s control which can limit the ability or functionality of system.

App Connected Services features: Lexus Connected

3.8  The DCM may also collect and process data obtained from your vehicle and display it in Lexus Connected.  By downloading Lexus Connected onto your device and following the instructions in Lexus Connected to register your vehicle, you may, depending on the model of your vehicle, be able to subscribe to a range of additional Connected Services (the details of which can be found from time to time at www.lexus.co.nz/connected), including:

  1. Vehicle Information which provides you with information about your vehicle, such as your odometer reading and approximate fuel and/or battery levels;
  2. Guest Driver Settings which allows you to set parameters for guest drivers and receive alerts when your vehicle is being driven;
  3. Vehicle Locator which shows your vehicle’s last known location on a map;
  4. Connected Navigation which allows you to plan your route to a specified destination (including through the head unit, your smartphone via Lexus Connected or, if Connected Voice Assistant is available, through voice commands);
  5. Connected Voice Assistant which provides you with a voice activated automotive assistant to use certain other Connected services "hands free";
  6. Remote Connect Features which allows you to issue remote commands to your vehicle such as 'lock' or 'unlock' or 'start ignition', some remote commands are also supported through Siri Shortcuts; and
  7. Stolen Vehicle Tracking (SVT) which allows you to ask our emergency call centre to track and attempt to locate your vehicle if stolen. In acute emergency situations, such as where there is a threat to life or personal safety, if emergency services request location information, Lexus NZ may provide that information to emergency services without you making a request of the emergency call centre.

3.9  Some Connected Services functionality, including Vehicle Information, Vehicle Locator and Remote Connect Features, may also be available to you through your compatible smartwatch.

3.10  Siri Shortcuts require the mobile device to be unlocked and Lexus Connected to be logged in.  Siri Shortcuts are only supported for the default vehicle listed under the Vehicle Switcher page.  If the default vehicle is changed, Siri Shortcuts must be reselected for the new default vehicle.

3.11  Other limitations and restrictions apply to the use of the Remote Connect Features and other Connected Services. For more information and complete description of these services, visit www.lexus.co.nz/connected.

3.12  SVT uses the last GPS location of your vehicle reported using the DCM and mobile telecommunication networks provided by Lexus NZ's third-party service providers. Provision of the SVT service is subject to you evidencing to our reasonable satisfaction your identity, that you have reported your vehicle as being stolen to the police, and that you have an active subscription that includes SVT in Lexus Connected. Lexus NZ may place time limits on how long it attempts to locate your vehicle. If your vehicle is located, Lexus NZ will only provide that information to the police.  

3.13  You acknowledge that when Lexus NZ activates SVT, your access to other app-based Connected Services which rely on remote functionality or local services will be disabled.  If your vehicle is recovered, you can restore disabled services by following the instructions in Lexus Connected.

3.14  SVT is not available outside New Zealand and is dependent on sufficient battery power, 4G/5G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Lexus NZ’s control.  Vehicle location information, if available, is only provided to police.  Vehicle recovery not guaranteed.

4.  Your Duties and Responsibilities

4.1  It is your responsibility to make sure your vehicle, your DCM and your device which hosts Lexus Connected are functioning and activated.

4.2  You acknowledge and agree that the operation of your vehicle requires your full attention (including when you are using functionality to start or stop or lock or unlock your vehicle remotely).  You agree to comply with all applicable laws and regulations relating to your use of your vehicle, and to ensure that you pay proper attention to the operation of your vehicle and exercise reasonable care when operating your vehicle, including when using the Connected Services.

4.3  If the light located next to the SOS button in your vehicle is red or off, unless you have deactivated, this means that your DCM is not functioning properly or is inactive and should be checked by an authorised Lexus Dealer.

4.4  You are solely responsible for:

  1. any use of the Connected Services in your vehicle, even if you are not the person using it;
  2. the costs arising from any emergency services despatched to you, or by anyone using your vehicle including as a result of an automatic collision notification or when you press the SOS button; and
  3. providing contact information for use by our Lexus Emergency Call Centre when using the Connected Services including in the event of an automatic collision notification or when you press the SOS button.

4.5  Neither Lexus NZ nor any third party service provider has any obligation to inquire about the authority of anyone using your vehicle.

4.6  If you or a driver of your vehicle uses the Connected Services or DCM to commit a crime or for another illegal or improper purpose, you will be responsible for any damages owed by us as a result of such use.

4.7  When you use the Connected Services, you agree to:

  1. not use the SOS button except for when you require the assistance of an emergency services provider including ambulance, police or fire; and

  2. not use your Connected Services for any fraudulent, unlawful, or abusive purpose, or in any way that interferes with our provision of Connected Services to our other customers.

5.  Complimentary Periods and Payments for Connected Services

5.1  You can subscribe to one or more available service plans for the Connected Services through Lexus Connected.

5.2  Depending on your vehicle model, Lexus NZ will not charge you for your use of the Connected Services for a complimentary period (i.e. your subscription for those services will be free of charge).  The complimentary period for each vehicle can be found at www.lexus.co.nz/connected.

5.3  At the end of the applicable complimentary period, you can continue to use the Connected Services by subscribing to one or more available service plans, through Lexus Connected. 

5.4  Before the end of your complimentary period, Lexus NZ will notify you of the terms of any service plans (including services covered, fees, subscription periods, payment, renewal and cancellation options and associated rights) applicable to your continued use of the Connected Services following the complimentary period. 

5.5  Payment for your subscription must be made through Lexus Connected in accordance with the payment terms notified to you that apply to the particular subscription you choose from time to time. 

5.6  Lexus NZ may change the subscription fees for any Connected Services at any time by providing you with at least 14 days’ notice via email.  If you disagree with any proposed change in subscription fees Lexus NZ makes from time to time you may cancel your subscription before the end of the current billing cycle.

5.7  If you notify us that you do not wish to continue to use the Connected Services at the end of the applicable complimentary period by not subscribing to a service plan, Lexus NZ has the right to end your access to any Connected Services via Lexus Connected.

5.8  Where Lexus NZ discontinues Connected Services or terminates your subscription to any of the Connected Services, if you have been paying for subscription to these Services and the suspension or termination is not because of your breach of these Terms of Use, Lexus NZ will refund you any unused pre-paid subscription fees for the relevant Connected Services that related to any period after the end of the current billing cycle.  Other than such a refund, and subject to any rights you may have under the Consumer Guarantees Act 1993 (CGA), in no event will Lexus NZ be liable for such removal, disabling or termination.

6.  Changes to the Connected Services

6.1  Lexus NZ reserves the right to change any or all of the Connected Services (including particular features available as part of the Connected Services) from time to time and may suspend, remove, or disable all access to one or more Connected Services at any time. This may occur when events occur which are beyond Lexus NZ's control or for operational or security reasons. This could include, for example, where a feature becomes obsolete or is replaced or where the technology (including networks) needed to provide the Connected Services (or a particular feature or features) is unavailable. When Lexus NZ does so it will update its website at www.lexus.co.nz/connected to reflect such changes and may notify you (for example, via email). 

7.  Terminating Your Use of the Connected Services

7.1  Lexus NZ also reserves the right to suspend, terminate or disable your access to any of the Connected Services at any time when it considers, acting reasonably, that you have breached these Terms of Use or if it determines that the vehicle has been sold to a new owner.  

8.  Selling the Vehicle

8.1  If you sell your vehicle, you must notify Lexus NZ by calling 0800 869 682. Lexus NZ will cancel any active subscriptions to the Connected Services as soon as reasonably practicable after receiving notice from you and you should remove the vehicle from Lexus Connected. If you do not notify Lexus NZ of the sale, your Connected Services subscriptions will continue on the same terms and conditions subject to any rights it has to cancel, suspend, disable or terminate the Connected Services or your subscription in accordance with these Terms of Use.

8.2  If the complimentary period is still active when the vehicle is sold, the new owner of the vehicle is entitled to receive the Connected Services free of charge for the remainder of the complimentary period that applies to the vehicle (unless those Connected Services are cancelled, suspended, disabled or terminated in accordance with these Terms of Use).

8.3  You must notify the new owner of the vehicle about the following matters:

  1. the vehicle contains a DCM and is subject to these Terms of Use;
  2. that the owner should contact Lexus NZ on 0800 869 682 to ensure that the Connected Services for the vehicle are activated; and
  3. the remaining term of the complimentary period (if any).

8.4  If you are the new owner of a vehicle and you want to receive any of the Connected Services (other than the Safety and Security Connected Services), you will also need to subscribe to those services through Lexus Connected and agree to be bound by these Terms of Use separately in order to receive those Connected Services in the vehicle (including for the balance of any complimentary period).

9.  Availability and Limitations of the Connected Services

9.1  Although Lexus NZ will take reasonable skill and care to provide continuous access to the Connected Services and take reasonable efforts to ensure that the Connected Services work as described in these Terms of Use and on our website at www.lexus.co.nz/connected, Lexus NZ does not guarantee that the Connected Services will be available 100% of the time or that the Connected Services will meet your expectations or your requirements. Loss of access could be caused by a number of reasons, including reasons outside Lexus NZ's control and including, without limitation, network failures, network or equipment upgrades or maintenance, congestion, service provider failures, system outages or other technical problems scheduled or unscheduled and significant weather events.  The Connected Services may also not work if the Connected Services have been deactivated, if some of the Connected Services have been cancelled (as described above) or if the DCM has been tampered with, modified or damaged or for reasons outside Lexus NZ's control.  If Lexus NZ suspends access to a Connected Service, it will use reasonable efforts to notify you of the suspension and the likely duration. 

9.2  Not all Connected Services are available in all geographic locations, particularly in areas with poor mobile reception (e.g., remote or enclosed areas).  The particular Connected Services available to you may also vary depending upon your vehicle model, model year and the applicable DCM fitted to your vehicle.  For information on the Connected Services available in your vehicle, please visit www.lexus.co.nz/connected or consult your Authorised Lexus Dealer. Mobile data usage is at the user’s cost.

9.3  Your vehicle is only able to make a call to the Lexus Emergency Call Centre, to request assistance, using the SOS feature. Lexus NZ does not provide you with a telecommunications service.  If you wish to make other calls, send text messages or access the internet through the head unit of your vehicle, you will be required to connect your own mobile telephone to the vehicle to do so, and use of your own mobile telephone will be subject to separate terms and conditions and may incur separate charges from your telecommunications service provider.

9.4  Your vehicle must have a working electrical system, including adequate battery power and be within a wireless network coverage area of the mobile telecommunications networks used by Lexus NZ to provide the Connected Services for your DCM to operate and for Lexus NZ to provide the Connected Services.

9.5  Connected Services may not work (or may not work correctly, or provide only partial or inaccurate information), if:

  1. the vehicle is outside New Zealand at any point;
  2. any vehicle component, hardware or software required to provide the Connected Services is malfunctioning, is damaged or has been modified or tampered with;
  3. you have not properly installed Lexus Connected on your device, or have not registered your vehicle on Lexus Connected;
  4. you have not subscribed to Connected Services, or have opted-out of Connected Services (including by requesting that the DCM is deactivated);
  5. your vehicle is not compliant with government regulations and/or laws; or
  6. your vehicle is damaged in a way that impacts the operation of the DCM.

9.6  If certain Connected Services features are deactivated, this may invalidate or negatively impact the vehicle's ANCAP rating.

9.7  We may suspend or terminate the Services where a vehicle is deregistered, has a cancelled registration, or is otherwise not legally permitted to be operated, including based on information received from third parties such as regulatory authorities.

10.  Responsibility for Connected Services

10.1  Subject to clause 11.2, you have rights under the CGA in respect of the Connected Services. No other warranties or conditions, whether express or implied, and whether under statute, at common law or otherwise (except any which may not lawfully be excluded) will apply.

10.2  If you are acquiring the Connected Services in trade (i.e. for the purposes of a business) or have held yourself out as acquiring the Connected Services for the purpose of supplying the Connected Services in trade, you agree that the CGA does not apply.  For the purposes of section 5D of the Fair Trading Act 1986 (FTA), you also agree that, to the extent permitted by law, you and Lexus NZ are contracting out of sections 9, 12A, 13, or 14(1) of the FTA.

10.3  Other than your rights (if any) under the CGA (which covers, for example, reasonably foreseeable consequential loss), to the extent permitted by law, the maximum aggregate liability of Lexus NZ, its service providers and/or its related companies (including the Lexus Network) to you for claims under or in connection with the Connected Services and these Terms of Use (whether in contract, tort (including negligence) or otherwise) will not exceed an amount equal to the amount that you have paid to us for the use of the Connected Services in the 12 months preceding the event on which a claim is based.  In addition, Lexus NZ will not be liable for any indirect or consequential loss or damage, or for any loss of profits, revenue, business or goodwill arising out of or related to your use or inability to use the Connected Services.  Lexus NZ does not in any way exclude or limit liability of Lexus NZ, its service providers and/or its related companies (including the Lexus Network) to you for claims arising from fraud or wilful misconduct in providing, or in connection with, the Connected Services.

11.  Intellectual Property

11.1  The Connected Services and all copyright, trademarks and other intellectual property rights in Lexus Connected, along with any text, illustrations, files, images, graphics, photos, sounds, music, videos, information and other content displayed, played or made available through the Connected Services (collectively, the Service Content), are owned by Lexus NZ, its affiliates, its licensors or service providers.  Lexus NZ grants you a limited, non-exclusive and revocable licence to use the Service Content solely in the manner in which it makes it available to you in your vehicle or Lexus Connected, for your personal use of the Connected Services.  Except for the limited rights granted to you in these Terms of Use, you do not acquire any right, title or interest in the Connected Services or any Service Content.  Any rights not expressly granted in these Terms of Use or in any additional terms notified to you are expressly reserved.  You must not modify, copy, republish, frame, distribute or communicate any part of the Service Content.

11.2  If a third party alleges or makes a claim that the Service Content infringes that third party's copyright or proprietary rights, your sole remedy and Lexus NZ's entire liability in relation to such claim or allegation shall be, in Lexus NZ's sole and absolute discretion, to: (i) replace or modify the infringing materials so that they are non-infringing; (ii) obtain a licence for you to use the infringing materials or (iii) terminate your access to Lexus Connected or the Connected Service (as applicable).

12.  General

12.1  Lexus NZ may assign or transfer its rights and obligations under these Terms of Use to another entity, but this will not affect your rights or Lexus NZ’s obligations under these Terms of Use.

12.2  These Terms of Use are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them.

12.3  If you have any questions, please refer to your owner’s manual, contact your dealer, or contact Lexus NZ

LEXUS CONNECTED APP TERMS OF USE
(Effective 1 June 2026)

These terms (App Terms of Use) relate specifically to access to and use of the Lexus Connected mobile application (Lexus Connected).  These App Terms of Use, together with the Connected Services Terms of Use apply to your access to and use of Lexus Connected.

These App Terms of Use are comprised of:
Part A – General Terms; and
Part B – Apple iOS Terms: applicable to Lexus Connected if using an iOS device.

Part A - General Terms

1.  General

You acknowledge that:

1.1  Lexus Connected is owned and operated by Lexus NZ or its licensors and Lexus NZ provides you with access to Lexus Connected subject to the Connected Services Terms of Use (which include these App Terms of Use); and

1.2  Lexus Connected is licensed, not sold, to you for use only under the Terms of Use and Lexus NZ reserves all rights not expressly granted to you.

2. Scope of Licence

2.1  This licence granted to you by Lexus NZ is limited to a non-exclusive, non-transferable licence to (as applicable) use Lexus Connected on any compatible device that you own or control. However, nothing in the Terms of Use (including these App Terms of Use) allows you to:

  1. use Lexus Connected on any device that you do not own or control;
  2. rent, lease, lend, sell, redistribute or sublicense Lexus Connected; or
  3. copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of Lexus Connected, any updates, or any part thereof (except to the extent permitted by these App Terms of Use, applicable law or the licensing terms governing use of any open source components included with Lexus Connected).

2.2  Unless stated otherwise by Lexus NZ, these App Terms of Use will govern any update, upgrade or modification to Lexus Connected by Lexus NZ.

3. Password and Account

3.1  In order to register and use some or all of Lexus Connected functions and set up your profile, you must complete the registration process in accordance with instructions provided. Once registered, you will be required to set a password linked to your registered email address in order to use Lexus Connected. You must memorise your password or store your password in a safe and secure place. Do not disclose your password to anyone or allow any other person to access or use your account.

3.2  Where you add a vehicle (through adding the Vehicle Identification Number (VIN) in Lexus Connected and following the steps outlined via the vehicle's head unit) to your Lexus Connected profile, you confirm that you have the consent of the registered person for the vehicle.

4. Consent to Use of Data

4.1 You agree that Lexus NZ may collect and use:

  1. technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals that is gathered periodically; and
  2. if you log into Lexus Connected using your profile on a third-party service, website or application, data from your profile on such service, website or application,

in each case to facilitate the provision of software updates, product support and other services to you (if any) related to Lexus Connected. Lexus NZ may use this information for a range of business purposes, including to improve its products and/or provide services or technologies to you and, to the extent such data includes personal information, will do so in accordance with the terms of Lexus NZ's privacy policy, available at www.lexus.co.nz/en/miscellaneous/legal-privacy.html#PrivacyPolicy and the Connected Services Privacy Policy from time to time, available at www.lexus.co.nz/en/miscellaneous/legal-privacy.html#connected-services-privacy (together the Privacy Policy).

4.2  By using Lexus Connected you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using Lexus Connected may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. Lexus NZ does not warrant that Lexus Connected is free of viruses or other harmful elements.

5. Termination

5.1  Lexus NZ may immediately terminate your rights to access and use Lexus Connected:

  1. by giving notice to you if you breach any of the Terms of Use; or
  2. if Lexus Connected is disabled or removed from your device by the third party operator of the online marketplace from which you obtained Lexus Connected.

5.2  You may terminate your rights to access and use Lexus Connected pursuant to these Terms of Use by providing a request to Lexus NZ, or by deleting your Lexus Connected account. If you only remove/delete Lexus Connected from your device, that will not trigger Lexus NZ deleting any information it may hold about you that has been provided or collected through your use of Lexus Connected or Connected Services.

5.3  Upon termination of these Terms of Use for any reason, you must cease all use of Lexus Connected.

6. Enabled Services and Information

6.1  Lexus Connected may enable access to Lexus NZ’s and third-party services and websites (collectively and individually, Enabled Services). Use of Enabled Services may require internet access. Subject to being provided reasonable notice of any additional terms of use required for such Enabled Services (if applicable) you accept any such additional terms. You understand that, by using any Enabled Services, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language. Nevertheless, you agree to use the Enabled Services at your sole risk and that Lexus NZ shall not have any liability to you for content that may be found to be offensive, indecent or objectionable. Lexus NZ, and its licensors, reserve the right to change, suspend, remove, or disable access to any Enabled Services at any time without notice. In no event will Lexus NZ be liable for the removal of or disabling of access to any such Enabled Services. Lexus NZ may also impose limits on the use of or access to certain Enabled Services, in any case and without notice or liability.

6.2  Certain Connected Services may also display, include or make available content, data, information, applications or materials from third parties (Third-Party Materials) or provide links to certain third-party websites. By using the Connected Services, you acknowledge and agree that Lexus NZ is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites. Lexus NZ does not warrant or endorse and does not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials or websites, or for any other materials, products, or services of third parties.

6.3  The information accessed via Lexus Connected or any of the Connected Services is not exhaustive. Lexus NZ will make reasonable efforts to ensure that the information provided via Lexus Connected and the Connected Services is accurate and current, but makes no warranties or representations that this information is accurate, complete, current or suitable for your purposes. In particular, location data provided by Lexus Connected or any Connected Service is for basic navigational purposes only and is not intended to be relied upon.

Part B - Apple iOS Terms

1. General

The terms in this Part B apply, in addition to the General Terms in Part A, if you access Lexus Connected via an iOS device.
You acknowledge that: (i) Apple Pty Limited, Apple, Inc. or any of their subsidiaries or related entities (Apple) are not a party to these Terms of Use; and (ii) Lexus NZ is solely responsible for Lexus Connected and its content.

2. Scope of Licence

This licence granted to you by Lexus NZ is limited to a non-exclusive, non-transferable licence to use the Lexus Connected on any compatible Apple device that you own or control and as permitted by the Usage Rules as set out in section 9.b. of the App Store Terms and Conditions.

3. Maintenance and Support

You acknowledge that any maintenance and support services for Lexus Connected, if any, will be provided by Lexus NZ and that Apple has no obligation whatsoever to furnish any such services for Lexus Connected.

4. No Warranty

Notwithstanding any other term of these Terms of Use, if Lexus Connected does not comply with any applicable warranty or guarantee, you may notify Apple, and Apple will refund the purchase price you paid for Lexus Connected, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Lexus Connected, and any other claims, losses, liabilities, damages, costs or expenses incurred by you in connection with Lexus Connected failure to comply with any warranty will be Lexus NZ’s sole responsibility.

5. Product Claims

You acknowledge that Lexus NZ, not Apple, is responsible for addressing any claims from you or any third party relating to Lexus Connected or your possession and/or use of Lexus Connected, including, but not limited to: (i) product liability claims; (ii) any claim that Lexus Connected fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

6. Intellectual Property Rights

You acknowledge that in the event of any third-party claim that the Application, or your possession and use of Lexus Connected, infringes that third-party’s intellectual property rights, Lexus NZ, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

7. Third-party Beneficiary

You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms of Use, and, on your acceptance of the terms and conditions of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use (as applicable) against you as a third-party beneficiary thereof.

GENERAL TERMS AND CONDITIONS

The following General Terms and Conditions apply to all promotions on this website, unless otherwise specified below.

1.   Entry into the promotion is deemed acceptance of these terms and conditions.
2.   Offer is only available at participating Authorised Lexus Dealers.
3.   Scheduled Servicing and Warrantable repairs must be performed at an Authorised Lexus Dealer or Lexus Parts and Service Agent.
4.   Offer is subject to stock availability.
5.   Offer is available on Dealer sales of vehicles financed through Toyota Financial Services or other finance companies.
6.   Offer is not transferable or redeemable for cash or discount.
7.   Offer is not available in conjunction with any other offer.
8.   This offer is not available on Lexus Dealer demonstrator vehicles, preregistered vehicles, rental, Government, nationally negotiated fleet sales, Toyota New Zealand Account Managed Fleet sales or to Limited Liability Companies.
9.   Offer not available on Toyota vehicles.
10.   Offer available to New Zealand residents only.
11.   Offer available to GST and non-GST registered customers.
12.   Offer excludes any online vehicle sales.
13.   Some vehicles and/or accessories may differ from those pictured.
14.   Entitlement to the offer goes to the ‘legal owner’ of the vehicle. Any subsequent arrangements between the legal owners of the vehicle and the driver/customer are at the legal owner’s discretion.
15.   Toyota New Zealand Limited reserves the right to alter the offers at any time.
16.   To the extent permitted by law, Toyota New Zealand Limited and Authorised Lexus Dealers are not liable to any person, including you or any passenger, for any loss, damage, liability, cost, or expense incurred through use of the vehicle purchased.
17.   These terms and conditions will be governed by and construed in accordance with the laws of New Zealand and will be subject to the non-exclusive jurisdiction of New Zealand courts.
18.   We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our Dealer network to communicate with you about Toyota and Lexus products and services. If you don’t wish to receive promotional material, or wish to review or update your details, you can contact us by:

A more detailed privacy statement is available here.

PRIZE DRAWS TERMS AND CONDITIONS
(Effective 1 January 2024)

The following Prize Draws General Terms and Conditions apply to all prize draws on this website, unless otherwise specified.

1.     Entry into the specific prize draw is deemed acceptance of these general terms and conditions and any specific or additional terms and conditions as outlined below.
2.     Employees of Toyota New Zealand Limited, Toyota Financial Services Limited, their advertising agencies, subsidiaries, Lexus and Toyota Dealership staff, and their immediate families are not eligible for this prize draw.
3.     Entry into this prize draw is deemed consent that you have opted into further communication from Toyota New Zealand Limited. You will have the ability to opt-out at any time by calling 0800 869 682 or by emailing customercare@lexus.co.nz.
4.     Proof of purchase and photo ID may be required to claim the prize.
5.     Toyota New Zealand Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.
6.     The prize winner will be the first valid entry randomly drawn from eligible entries received within the term.
7.     The prize winner will be notified within 5 working days of the draw and contacted via a call to the phone number provided or that made the entry.
8.     The person whose phone, email or address is used to submit the entry is deemed the entrant in the event of any dispute.
9.     Prizes are not transferable, exchangeable nor negotiable and are not redeemable for cash.
10.     While this prize draw will be administered with all reasonable care and skill, if Toyota New Zealand Limited or its designated agents are unable to make contact with any winner within 5 working days of a draw, Toyota New Zealand Limited reserves the right to declare that entry invalid and draw a new winner on the same terms and conditions as the original draw.
11.     Incomplete or incorrect entries are not eligible to win.
12.     Toyota New Zealand Limited accepts no responsibility for any entries not received for any reason during the Promotion Period. No responsibility will be taken for lost, late or misdirected entries. Toyota New Zealand Limited does not warrant that the entry mechanism will be available at all times during the Promotion Period.
13.     Toyota New Zealand Limited reserves the right to:
     a.     substitute prize components of equivalent or greater value if any prize becomes unavailable.
     b.     disqualify entries in the event of non-compliance with these Terms & Conditions.
     c.     change or alter these terms and conditions at any time.
14.     By entering the prize draw, the winner:
     a.     consents to Toyota New Zealand Limited publishing comments anonymously and summarised scores in customer communications, Toyota and Lexus websites and in social media channels.
     b.     agrees to be available for reasonable publicity purposes without compensation, including but not limited to photographs and interviews. Entrants acknowledge that their details may be published in various media.
15.     Any questions regarding this promotion should be directed to 0800 869 682.
16.     To the greatest extent permitted by law, neither Toyota New Zealand Limited nor any person or party associated with the promotion will be liable for any loss, damage or injury suffered or sustained (including, but not limited to, consequential loss) as a result of participating in this promotion or using any part of the prize, except for any liability which cannot be excluded by law.
17.     All decisions made by Toyota New Zealand Limited are final and no correspondence will be entered into.
18.     Any personal information submitted to Toyota New Zealand Limited through the prize draw will be handled in accordance with the Privacy Policy. 
19.     Entry into this prize draw is restricted to people aged 18 years or over at the time of entry.

FACEBOOK AND INSTAGRAM GIVEAWAYS AND PROMOTIONS TERMS AND CONDITIONS
(Effective 1 January 2024)

From time-to-time Toyota New Zealand Limited may run promotions and prize giveaways (Promotions) on various Lexus New Zealand Facebook and Instagram pages and other partner social media accounts.

By entering such a Promotion and by accepting a prize, you agree to these terms and conditions:

1.     Toyota New Zealand Limited trading as Lexus New Zealand is the organiser of these Promotions, they are not in any way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.
2.     You agree to release Facebook and Instagram from any and all claims and demands arising out of, or in connection with, your participation in any of these Promotions or with any of the prizes offered.
3.     To enter a Promotion the entrant must have taken the action requested, as described in the post relating to the specific promotion.
4.     Only one entry per Facebook or Instagram account is permitted, unless otherwise specified.
5.     Unless otherwise stated, prize winners will be drawn at random from all entries received by the date and time stated in the post. The number of prizes offered will be stated in the post and if multiple prizes are offered, multiple winners will be drawn.
6.     Employees of, or contractors to Toyota New Zealand Limited, their advertising agents, subsidiaries and Toyota Dealership staff, and their immediate families are not eligible to enter.
7.     Prizes are not transferable or redeemable for cash.
8.     Entrants must be New Zealand residents and be residing in New Zealand at the time of the Promotion.
9.     Entry into the Promotion is restricted to people aged 18 years or over at the time of entry.
10.     Unless otherwise stated, Promotion winners will be notified through Facebook or Instagram and must respond within 48 hours to claim their prize.
11.     Toyota New Zealand Limited reserves the right to:
     a.     offer substitute prizes.
     b.     reproduce comments and feedback provided by entrants in promotional material, not limited to but including, website, brochures, and other online channels.
     c.     put an age limit or other restrictions on Promotions and or prizes which must also comply with New Zealand law where applicable.
     d.     remove any content deemed offensive, inappropriate, or irrelevant to the promotion, as well as any content deemed to be used as promotion of a business or an individual and not in the spirit of the competition.
12.     By entering the competition entrants hereby warrant and agree that:
     a.     all information submitted is true, current, and complete.
     b.     Toyota New Zealand Limited has the right to reproduce the information, including but not limited to image, video and copy content, as provided by you, across but not limited to Lexus’s social, online, print, audio and video channels, without further reference or compensation of any description.
13.     Toyota New Zealand Limited accepts no responsibility for any tax liability that may arise from any prize.
14.     In the event of any dispute regarding the rules, conduct, results and all other matters relating to a Promotion, the decision of Toyota New Zealand Limited will be final and no correspondence or discussion will be entered into.

LEXUS CUSTOMER EXPERIENCE SURVEY – VEHICLE PURCHASE AND SERVICE CUSTOMERS TERMS AND CONDITIONS

These terms and conditions are subject to the Lexus New Zealand General Terms and Conditions, unless specified below.

1.   To enter the Customer Experience Survey Prize Draw, entrants need to provide Lexus New Zealand with feedback on their experience with Lexus by completing one of the four different Customer Experience Survey Prize Draws: Vehicle Purchase Experience, Product Experience, Test Drive Experience and Service Experience (together known as the “Relevant Customer Experience Survey”).
2.   There is no cost to enter any of the Relevant Customer Experience Surveys.
3.   The prize draw is open to anyone who receives and submits a Relevant Customer Experience Survey.
4.   The results from all of the Relevant Customer Experience Surveys will be collated and one winner will be randomly drawn every three months.
5.   The prize draw will be conducted on the next working day after the three month period has concluded. The prize draw your entry will be placed into, will be based on when your completed Relevant Customer Experience Survey is received.
6.   The prize is one $500 Prezzy Card for each three month period.
7.   The entrant into the Relevant Customer Experience Survey prize draw is deemed to be the owner of the email address used on the Relevant Customer Experience Survey.
8.   The winner of each Relevant Customer Experience Survey prize draw will be notified by either phone, email or letter.
9.   You have two weeks from receipt of the Relevant Customer Experience Survey to enter the Relevant Customer Experience Survey prize draw. Each Relevant Customer Experience Survey is open for two weeks only (reminder will be sent out after three days if not completed).
10.   The responses you give to the Customer Experience Survey Prize Draw may be translated between languages using Google Translate. If translated, the information you provide will be sent to Google and handled in accordance with Google’s privacy policy which can be found here.